OPEN POSITIONS AT SMARTNER
Support Engineer – Cambridge, UK
Working in our Customer Services team you will have an important role
in ensuring Smartner’s future success. You will work in our distributed
support team providing tier 2 and 3 technical support to our operator,
reseller and direct customers. You will have a great opportunity to
build broad experience in mobile technologies and enterprise
environments in a fast growing company.
The key responsibilities are:
- Ensuring customer satisfaction with timely, courteous and
high quality technical support
- Documenting all customer interactions and developing and
maintaining information for the support knowledge base
- Providing remote assistance in installation and
troubleshooting of Smartner’s products
- Working together with Smartner’s software engineers to
provide solutions to software defects or escalated support requests
- Providing technical training to Smartner’s customers and
partners
We expect that the applicant:
- Has a strong dedication to
customer satisfaction
- Has 2-5 years experience in
technical customer support
- Has strong analytic problem
solving skills
- Is able to work efficiently
and professionally in a multinational team
- Is able to work
simultaneously with multiple support requests and follow them to
resolution
- Has excellent written and
verbal communication skills in English, other languages are a plus
- Is able to act and
communicate in a proactive manner to set customer expectations and
resolve conflicts within them
- Has general experience in
enterprise environments
- Data and Windows networks
- Messaging systems such as
Microsoft Exchange and Lotus Domino
- Preferably has experience and
knowledge of:
- Messaging protocols such as
SMTP, IMAP, MAPI and DIIOP
- Lotus Domino environments
- Programming languages: C,
C++, Java, SQL, HTML, WML
- Various mobile devices
- Preferably has a Bachelor
degree in Computer science or related fields
We offer:
- Relaxed, flexible, and dynamic work environment
- Opportunity to become a top IT professional with a multicultural understanding
- Good salary compensation and opportunity to be rewarded by Smartner share options
- Company pension and Healthcare scheme
- Support for employee’s personal development
Applications should be sent to careers@smartner.com by May 5th,
2004. For more information about the position, contact Lauri Siljamäki,
+358 50 386 6564.
Technical Project Manager or Consultant - Helsinki, Finland
Do you want to become internationally experienced technical
professional?
Smartner offers a unique opportunity to join its dynamic Customer
Services Team in Helsinki, Finland.
The key responsibilities are:
- Project planning, project management, and technical
consultation
- Ensuring customer satisfaction of Smartner customers/partners
as a technical customer contact
- Technical sales support activities (pre-sales consulting)
- Technical support to Smartner’s existing customers
We
expect that the applicant:
- Enjoys working with people
- Communicates easily with persons with different cultural
backgrounds
- Has analytic problem solving skills
- Understands basics of IT systems, data security, and mobile
technologies
- Is able to work in UNIX and Windows environments
- Has fluent written and spoken English, other languages are a
plus
- Is ready to travel, typically once per month, and
occasionally visit customer site some weeks in a row
- Is able to represent Smartner in the customer front leaving a
good impression of Smartner as a company
- Has 2-5 years work experience in the IT industry
- Is anxious to learn new every day
We
offer:
- Relaxed, flexible, and dynamic work environment
- Opportunity to become a top IT professional with a
multicultural business understanding
- Opportunities to travel and see new places
- Good salary compensation and opportunity to be rewarded by
Smartner share options
- Support for employee’s personal development
Applications
should be sent to careers@smartner.com by May 10, 2004.
For more information about the position, contact Mika K Uusitalo, +358
50 386 6551.
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